Frequently Asked Questions – FAQs

Frequently Asked Questions – FAQs

We’re your solid surface experts – which means we’re happy to answer any questions you may have about our products or services. Here you’ll find some of the questions we’re most frequently asked. If you’ve got something that’s not covered here, please do not hesitate to contact our offices today.

Do you have a showroom?
Yes, we have a showroom located at 1100 Broad St Utica NY 13501.

What are your showroom hours, and do you need an appointment?
We are open Monday through Friday 9am-5pm, and Saturday 9am-2pm, so feel free to just stop on by.

What do I need to have with me in order to receive a quotation?
Our sales associates will be able to provide you with a quotation based on a dimensional drawing supplied by the consumer. If you are unable to provide us with an accurate drawing please discuss this with a salesperson and they will be able to help you further.

Once I place an order how long will it take before my countertops are installed?
Once you have signed your contract and paid a deposit fee we will then be able to schedule your template appointment. From time of template to install it will take 7-10 business days until we return to install your countertops.

Do you accept credit cards?
We accept Visa, MasterCard, and Discover. However, the quotes given to our clients are for payments by checks or cash only. If the client does decide to pay with a credit card, there will be an additional 3-4% added to the quote. This will cover any additional credit card charges.

Granite Specific Questions:

Why Choose Granite?
Granite is a natural stone with very beautiful characteristics. Granite is one of the hardest materials available, and cannot be scratched in ordinary use. The only time chipping will occur with granite is when someone handles the granite in an abusive manor; such as using a hammer or high impact tool on the material. Granite will not burn if hot objects are placed directly on the surface.

What kind of special cleaning instructions would you suggest with granite countertops?
We recommend that you use mild soap solutions and warm water for everyday cleaning. There are many granite specific cleaners that are available to consumers now that will not harm your granite in any way. The granite specific cleaners will cut down on soapy hazes that may appear after using basic soap agents.

What products should I avoid using when cleaning my granite countertops?
Never use household cleaning products that contain ammonia or acid on your countertop surface. This will strip any protectant sealer that has been applied. Also avoid lemon juice or any product containing vinegar.

Does iVo Granite seal the countertops?
iVo Granite will seal every countertop after the tops have been completely installed. This allows the client to observe and learn how to properly seal their countertops in the future.

Do you offer any lifetime sealer options?
iVo Granite does have a 15 year warranty sealer option. This is an additional cost, so please ask our sales department for more information when you visit our showroom.